Marking and restricting access to tickets marked confidential
I am wanting mark certain INC's with a confidential mark so that those tickets can only be viewed by a certain group/user base. In searching I have come across that the University of British Columbia...
View ArticleAdmin rights to Specific Tables.
Hello, First time user of te Forum. I have a location table created in Service Now. I need to grant Admin rights to allow certin employees to have right only the location table. The user will have to...
View ArticlePop up when specific word found in a field
Hi all,I'm trying to add add a smal feature to the incident form. Show a popup when the configuration item contents a specific word.I've tried the below client script but (I don't know why) it's not...
View ArticleIncident categorization - Design question
Category of Incident tickets. I would like to get design suggestions on Incident form. How have you designed categories on incident form and leveraged CMDB information?Currently, we have four levels of...
View ArticleWhat link does Approval request have with Active
I have just noticed that under my Change Requests, there were a couple of closed calls, but they were still marked as active. I unticked the checkbox, only to find out that doing this removed all the...
View ArticleService Desk Email Address Change
We are considering changing the service desk email address to mydomain@service-now.com which we can publish to the business however not everyone will use that address for some time (people being what...
View Articleonly one user in User module.
Hi I m using demo instance.Somebody delete all the users in user module except admin. Can anybody tell me how can i restore that.thnx in advance gaurav
View ArticleField in ServiceNow incident management for showing customer's previous...
Is there any Particular field in ServiceNow incident management for showing customer's previous incidents?
View ArticleAttachments in additional comments
Does anyone know if it is possible to attach a file to a comment (customer visible or not) on an incident? Option to add the paper clip to the Comments section, so the recipient of the notification of...
View ArticleIgnore inbound emails unless they are of type...
Not sure if there is a good answer to this: We have the "Ignore inbound email if subject line starts with any of the following (comma separated list, case insensitive):" set with the following: "out of...
View ArticleDomain separating choice lists
What is the way to create a domain separated list of choices in a MSP? For example, I want to create a list of incident categories and subcategories for only one domain in a MSP domain separated...
View ArticleCalculate duration for "Days Open"
Hello, I have created a duration field called "Days Open" which I would like to have reflect the total amount of time (in Days) elapsed between between the Opened date and Current date.I know this has...
View ArticleGauges--Can't do anything but Bar Chart
I am trying to create a gauge for an incident management homepage. No matter what value I select for the "Type" field: {pie chart, line chart, list, etc...}, the gauge displays as a bar chart when I...
View ArticleCustomizing Autocalculation of Incident Priority based on Impact, Urgency and...
We want to be able to set the Incident Priority based on Impact, Urgency and Environment. Previously this has just been defined with Impact and Urgency.read more
View ArticleDependent CI list from "Search" off Service ? How to Sort
We have a "Dependent" value of Service on our forms which just links to Business Services. They are then sorted by Applications, Infrastructure etc. When you put in the Service of say "Application...
View ArticleHow to create ServiceNow tickets from a text or CSV report
I don't have a lot of XML or Java knowledge but tons of Unix/Linux/DOS scripting knowledge.I have a pending task to achieve: the creation of ServiceNow tickets of the INCIDENT or REQUEST type from data...
View ArticleIncident - How to remove P1 unless a certain role??
We are having issues where we have a few groups that can create incidents and they are creating P1's and management is all getting notified and they are not really P1's. So they've told me to take away...
View ArticleTree Picker ACL???
Anyone know if there is any ACL for Tree Picker that is on CI's? I reported this was an issue with Calgary and it's still an issue with Dublin. The thing that is wierd is if I fill in the Business...
View ArticleForms: Users able to submit form with blank mandatory fields
We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working...
View ArticleCreating a Child Ticket in Java
Hi, Please provide me a code sample to create a child Ticket for a given Parent Ticket. I am able to create a Parent ticket using Incident.do. But, unable to link a child ticket to a Parent ticket.thanks
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