Is there a plugin or does something exist that shows the status of the process / state you are in for incident management?
I have seen screenshots of service now instances that have a header that shows where you are in a workflow. It looks like a custom CSS element that grabs the state of the incident.
Take a look at the attached image. It shows what I am looking for. Its the header at the top of the incident that shows New or Assigned or Work in Progress or Pending or Resolved or Closed Complete
It changes the color of each state as you move through the process....