Hi, forgive the ignorance as I'm very new to Service Now!
We are implementing Incidents at the moment for our Estates and Facilities team, with the incidents going straight to mobile devices. Each engineer will have a mobile device, so on resolution of the incident, it will be closed down in his/her name as per the "assignment to" field. However, we very often have two engineers working on a job, so would ideally need to record both of them against this incident. Can I ask how other people handle this?