Default Assignment Group
We added a reference qualifier (BackfillAssignmentGroup(); ) in the assignment group field to default to the users Group when they create an incident which works great if that person belongs to one...
View ArticleGet user location to populate on inbound email
So right now, I have a client script that sets the location of an incident to the location of the caller. It's an onChange client script.However, when someone sends an email in, the inbound actions...
View ArticleField Style for incident SLA warning and breach
Hi thereIve been asked to set up a style rule which changes the background of the incident number field to orange when the task sla reaches 80% (warning) and red when the task sla is breached.Any ideas...
View ArticleHow to interactively show/hide custom fields/form sections for IT users –...
Here is a problem:We need to be able to show/hide some Request (custom table) fields, based on a selected subcategory. What is the best approach to do that? (see screenshot attached) - We can use form...
View ArticleHow to hide an incident form while it's loading?
Is it possible to hide an incident form while it's loading?We have a huge form with a number of hidden fields/form sections but when it's loading users can see all of those until UI policies hide them....
View ArticleEffort spent on a ticket
we have a field called Effort Spent on the field (type is Time). each time user have to enter manually how much time he have worked on the incident. and it should accumulate all the times entered each...
View ArticleSee related child incidents in each child incident
I want to have a related list for showing related child incidents under each child incident. for example if i have 4 child incidents under 1 parent. if i open any one of child incident it should show...
View Articlecurrent.setAbortAction(true) causes the error message 'Invalid update'
Guys, I got stuck with current.setAbortAction(true) in a business rule... I have a simple business rule on an incident table: When: Before Update: yes Condition:...
View ArticleHow many IT professionals want to improve their IT operations management?
OK it’s probably a gross generalization but people who work in IT love stats. I really should’ve made up a stat here; and said that “97% of IT people love stats (and the other 3% love themselves).” So...
View ArticleSwitch off ticket generated by emails & send automated email
How can we switch off automatic generation of an incident when someone sends an email to the mailbox associated with Service-Now and send them an automated email informing them to use ESS?I have...
View ArticleSLAs in Parent Child relations
When a child ticket is created under master ticket. it should be restricted to the Priority less than the master ticket.For example if parent incident is having P4 priority then child incident incident...
View Articleattachments not being received by assignment group
I am having problems where when adding attachments to Service Now tickets after the original ticket has been sent. Any attachment added to the first ticket is received by the assignment group but...
View ArticlePhone notificatons
Does Service-now allow for calling a phone when an incident has been assigned to an individual. I know there are email and sms but was wondering about actually calling a phone number. We have times...
View ArticleUI Action Buttons for Incident Form
I'm new to the SN community and we haven't actually launched yet. I'm trying to add two UI Action buttons to the Incident form - One that will take me to a website on a new tab - One that will launch...
View Article3rd Party Vendor CIs
We are running into the issue of Telecommunication Towers going down, or Power Companies Service interruption, but we don't have CIs to relate to the Incidents these cause due to the fact they are 3rd...
View ArticleOpen an Incident from a custom form but not assign the number
I have a custom form that i created a context menu option to create an incident. I took the code from the Create Change context menu and changed it. I can get the incident to be created but it creates...
View ArticleMultiple people working on Incidents
Hi, forgive the ignorance as I'm very new to Service Now!We are implementing Incidents at the moment for our Estates and Facilities team, with the incidents going straight to mobile devices. Each...
View ArticleBusiness Service Map for CI's in incident
Hi all, I want the tree view option in Related Items of CI to be displayed near the CI reference field in Incident form so that the user can view the depending items which are affected.pls help me...
View Articleclarification regarding Incident management
Hi Sir/MadamThere is any way to create a incident via Command prompt.Thanks & Regards Udayakumar.s
View ArticleCan you think of any reason this wouldn't work for UI Action Condition
for the UI Action - Create Change and Create Emergency Change. The Help Desk doesn't want the ability to do this since they keep doing it by accident. I did a condition &&...
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