So right now, I have a client script that sets the location of an incident to the location of the caller. It's an onChange client script.
However, when someone sends an email in, the inbound actions don't set the location. So it'll have the user, but not the location.
I tried to set "current.location = caller_id.location" in the inbound action, but that just killed the whole thing... so I'm a bit stuck.
Any thoughts?