Good Day
Can someone tell me why the Service-Now application out the box does not have a feature that allows an incident to be escalated to a Major Incident (Parent Incident) allowing for the linking of subsequent incidents? Granted the MI may turn into a problem if the root cause and permanent solution is not found. I would think that since the application is set up on an ITIL framework that this would be an out the box feature. We had our instance customized so that we could escalate a incident to a MI (Parent) otherwise all MI events would be treated as problem.