Need help with Attachment validation
Hi guys. I was asked to implement a attachment validation when a certain type of incident is created. The incident type is just based on a certain category/subcategory which is easy enough.Basically it...
View ArticleTask Web Service Name
Hi, I need to access all the details of a given Task Number using Service-Now SOAP API from my java application. Please let me know what is the API name to get all the task details based on the Task...
View ArticleRow count in Global Text Search
Hi,When i search the text index in global text search,it returns the values but it doesn't shows the rows count in the grid top.How can we shown the rows count in grid top for global text search...
View ArticleUpdated Selected and Update All - Incident Tickets
Hello,Users have been requesting the ability to "Update Selected" incident tickets in bulk. After reading the Wiki site i see this is an "Admin Only" function. Is there anyway to modify the security of...
View ArticleReferencing fields from different table
Greetings,I have a simple UI Policy that would make almost all the fields on the Incident form read-only when the Incident is Closed. That includes Assignment-related fields (I mentioned that fact...
View ArticleList editing on view ' All Incidents' not possible on field CI.
Hello,I am pretty new with ServiceNow and we are two months live with our implementation. I am still correcting data once in a while and educating staff.When doing a list editing on multiple items at...
View ArticleIntegrating Incident Management with Defect Management
During Knowledge 13 a demonstration was given that showed how defects could be raised from Incidents. We are looking for any related information....
View ArticleView on updates that members did this week
My team want to review all tickets they have been working on say during a certain period.I have been trying to create such a view, but was unsuccessful.So what we would like to see is a view with a...
View ArticleAddOption / removeOption question
When resolving incidents I require users to select one of 7 close codes but when I have a ticket flagged as 'master' I want to have only one close code. I've tried using an onChange script to remove...
View ArticleRelated list - auto-populate fields
Hi. I have a related list setup from the Incident table. The list is based on the custom table "u_giftcard". When I want to create a new giftcard record by clicking on the "New" button in the related...
View ArticleStamp Approvals - RITM is not firing consistently
Stamp Approvals - RITM is not firing consistently that leeds to null field in the start date of the Approved to closed in the metrics. this may not happens for the single instance but this issue is...
View ArticleStamp Approvals - RITM is not firing consistently
Stamp Approvals - RITM is not firing consistently that leeds to null field in the start date of the Approved to closed in the metrics. this may not happens for the single instance but this issue is...
View ArticleOn Hold timers for incident, problem and change records
I need some help, i have created a couple of fields which allow staff to put incidents, problems and requests on hold and to set a date/time when the on hold expires. I followed this up with a workflow...
View ArticleDowngraded Incident Capture in Report
How to capture only those tickets that were downgraded from different priorities with some basic info like from 'Priority 1' to ''Priority 2' and by whom & when, in a report format? This info is...
View ArticleHTML Message
Hello,I am setting up an HTML message on an email client template for incidents however when the message is sent, the email comes with big tables/boxes and words. I have even recreated the same HTML...
View ArticleITIL Major Incident
Good DayCan someone tell me why the Service-Now application out the box does not have a feature that allows an incident to be escalated to a Major Incident (Parent Incident) allowing for the linking of...
View ArticleUsing Email client via tablet/iPad view results in no text in message body
We recently enabled the iPad view on our instance and one of our field techs reported that using the email client via the iPad view results in no text in the message body.Sure enough, I tested this in...
View ArticleCannot see closed_at field of incident via ODBC
I'm trying a simple export of incident data via ODBC for some advanced manipulation in Excel. However I seem to be missing some key data which is shown in the UI, such as closed_at.Could you tell me...
View ArticleOpen Incident Forms Read Only unless you are in the Assigned To Group or have...
Hi, I am wanting to make Open Incident Forms Read Only unless you are in the Assigned To Group or have a specific Role. I am not having any luck finding out how to do this from the Wiki currently and...
View ArticleGlideDialogForm Tabular format issue
Hi,I am using following script in Related Link UI Action on Incident Form:function showMyForm(){ //Get the table name and sys_id of the record var tableName = g_form.getTableName(); var sysID =...
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